Find the delivery, cancellation and arrival-support information for your Willow Creek Poultry order.
Ready-to-go birds: next-day delivery after payment
Ready-to-go birds paid for today are scheduled for delivery the next day. We confirm the delivery arrangements for your selected birds and destination. The delivery schedule starts when payment is received, rather than when an unpaid order is placed.
Shipment must be suitable for the selected birds or eggs and meet the destination’s entry requirements. Contact us before paying if you need to confirm your delivery arrangements. See our U.S. poultry shipping guide for destination planning.
Shipping charge and minimum order
The minimum product subtotal is $80 before shipping. Standard shipping is $28 per order and is added automatically at checkout. An $80 product order totals $108 with shipping, before any other applicable adjustments.
Cancellations and refunds
To cancel an order, email info@willowcreekpoultry.com with your order number and cancellation request. Canceled orders are refunded. Contact us so we can arrange the return of your payment and confirm the refund details.
If birds arrive dead
Email a clear photograph of the affected birds to info@willowcreekpoultry.com, together with your order number. Once you send the photograph, we will arrange a replacement shipment or issue a refund.
Problems with egg packs or flock-care supplies
If an egg pack or supply item arrives damaged, email your order number, a description of the problem and clear photographs so we can review it with you. Hatching eggs do not carry a guaranteed hatch rate.
Payment and order support
The checkout offers manual payment choices. After placing an order, contact Willow Creek Poultry with your order number for the payment details for your selected method. Placing an order does not complete an automatic online payment.
For help, contact Willow Creek Poultry or read our ordering and poultry FAQs.